Payment, Rescheduling and No-Refund Policy
Effective date: August 31, 2026 · Document version REFUND-2026-08-31
The same policy applies everywhere on this site and at checkout.
All sales are final
Please be certain before purchasing. All purchases are final and nonrefundable because this personalized service reserves interview, production and administrative capacity specifically for you.
Changing one’s mind, cancelling, rescheduling, missing an appointment, failing to schedule or deciding not to complete the video process does not create a refund.
A refund may be provided only when:
- Expand Your Friend Circle cannot provide the purchased service and cannot offer an acceptable replacement;
- A verified duplicate or unauthorized charge occurred; or
- A refund is required by applicable law.
Nothing in this policy removes any non-waivable consumer right you have under applicable law.
Required acknowledgment before payment
“I understand that this is a personalized service and all sales are final and nonrefundable. I should be certain before purchasing.”
“I understand that all sales are final and nonrefundable. I may reschedule through the official calendar up to three times. Rescheduling more than 24 hours before my appointment is free; changes made within 24 hours or after a missed appointment require a $10 late-rescheduling fee.”
Each box starts unchecked and must be checked before payment. We store the exact wording you accepted, the policy version, your account, the transaction and the date and time.
Rescheduling
You may reschedule your interview up to three times. Rescheduling is free when completed through the official calendar more than 24 hours before your appointment. Changes made within 24 hours, including rescheduling after a missed appointment, require a $10 late-rescheduling fee. All sales are final and nonrefundable.
- • You may reschedule a maximum of three times.
- • Rescheduling more than 24 hours before the interview is free.
- • Rescheduling within 24 hours requires a $10 late-rescheduling fee.
- • Rescheduling after a missed appointment requires the same $10 fee.
- • Every change, free or paid, counts toward the three-reschedule maximum.
- • All changes must be completed through the official calendar.
- • Email, telephone, text, voicemail and social-media messages do not constitute rescheduling.
- • After three reschedules, the purchase expires if you do not attend. Continuing requires a new purchase at the price then in effect.
- • All sales remain final and nonrefundable.
Automatic collection of the $10 late-rescheduling fee requires payment-provider setup. Until an approved processor is connected, the fee is verified outside the app and recorded by an administrator before the replacement appointment is confirmed.
How to ask a payment question
Email hello@expandyourfriendcircle.com from the address on your account. Include your name and, if you have one, your appointment time. We respond in writing.